Complaint Redressal Policy
At Peace Valley Ventures Private Limited, we are committed to ensuring that your concerns are addressed promptly, transparently, and fairly. In case you have any queries, requests, or grievances, you may reach out to us through any of the methods mentioned below.
1. First Level of Redressal
Clients can seek clarification to their query and are entitled to make a complaint in writing, orally, or telephonically. We strive to address and resolve all grievances at the earliest, and in any case, no later than 21 calendar days from the date of receipt.
Designation | Contact Person Name | Address | Mobile | Email | Working Hours |
|---|---|---|---|---|---|
Customer Care | Raj Ahuja | Z-188, Naraina Industrial Area, Delhi - 110028 | +91 95355 07833 | raj@turtlefinance.in | 9AM – 6PM |
Head of Customer Care | Raj Ahuja | Z-188, Naraina Industrial Area, Delhi - 110028 | +91 95355 07833 | raj@turtlefinance.in | 9AM – 6PM |
Compliance Officer | Raj Ahuja | Z-188, Naraina Industrial Area, Delhi - 110028 | +91 95355 07833 | raj@turtlefinance.in | 9AM – 6PM |
CEO | Raj Ahuja | Z-188, Naraina Industrial Area, Delhi - 110028 | +91 95355 07833 | raj@turtlefinance.in | 9AM – 6PM |
Principal Officer | Mukund Lahoty | Z-188, Naraina Industrial Area, Delhi - 110028 | +91 99998 85624 | mukund@turtlefinance.in | 9AM – 6PM |
2. By Post
If you prefer to write to us, you may send a letter with your query or complaint to:
Peace Valley Ventures Private Limited
Z-188, First Floor,
Naraina Industrial Area, Phase-1,
New Delhi-110028
3. If You Are Not Satisfied – Approach SEBI (SCORES Platform)
If your grievance is not addressed satisfactorily, you may lodge your grievance with SEBI through its SCORES platform: https://scores.sebi.gov.in.
SCORES is also available as a mobile app on the Google Play Store: https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN
* Note: SCORES offers a two-level review process:
-
Level 1: Review by the IAASB (Investment Adviser Administration and Supervisory Body)
-
Level 2: Final review by SEBI
ew by SEBI
4. Further Escalation – Online Dispute Resolution (ODR Platform)
If the issue still remains unresolved, you may access SEBI’s Online Dispute Resolution Portal for online conciliation or arbitration: https://smartodr.in. This facility is in accordance with SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023.
5. Physical Complaint to SEBI (if required)
You may also send a complaint by post to:
Office of Investor Assistance and Education
Securities and Exchange Board of India (SEBI)
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex, Bandra (East)
Mumbai – 400051
Local SEBI Office Address: NBCC Complex, Office Tower-1, 8th Floor, Plate B, East Kidwai Nagar, New Delhi - 110023
Tel. Board: +91-011-69012998
E-mail: sebinro@sebi.gov.in
Website: https://www.sebi.gov.in/
Local SEBI Office Address: NBCC Complex, Office Tower-1, 8th Floor, Plate B, East Kidwai Nagar, New Delhi - 110023
Tel. Board: +91-011-69012998
E-mail: sebinro@sebi.gov.in
Website: https://www.sebi.gov.in/