Privacy Policy

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Last Updated: 16th April 2026

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This Privacy Policy applies to all users of Turtle Finance (www.turtlefinance.in), including residents of India and Non-Resident Indians (NRIs), and governs how we collect, use, share, and protect your personal information in accordance with the Information Technology Act, 2000, and SEBI (Investment Advisers) Regulations, 2013.
 

By using our services, you agree to the practices outlined below. If you do not agree with this policy, please do not use our services.
 

1. Information We Collect

We collect the following categories of personal information:

• Identity Information: Name, email address, phone number, nationality, PAN, and date of birth

• Financial Data: Income, expenses, net worth, investment preferences, and KYC documents

• Device & Usage Data: IP address, device type, browser type, cookies, usage logs

• Communication Data: Records of emails, phone calls, and messages

Additionally, we may collect any information you voluntarily provide while using the Platform, subscribing to services, or interacting with advisors.
 

2. How We Use Your Information

Your information is used to:

• Facilitate access to SEBI-registered advisors and financial professionals

• Assess suitability for advice and comply with SEBI-mandated risk profiling

• Personalize services and communication

• Fulfill legal and regulatory requirements (e.g. tax reporting, KYC)

• Improve platform functionality and user experience

We may also use aggregated or anonymized data for analytics and reporting.
 

3. NRI and Cross-Border Data Handling

If you are accessing Peace Valley Ventures Private Limited from outside India, including as a Non-Resident Indian (NRI), you acknowledge that your personal data will be stored and processed in India. By using our services, you consent to such transfer and processing, including disclosures required under SEBI and FEMA compliance frameworks.

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4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data:

• With SEBI-registered advisors (only upon your request or consent)

• With trusted service providers (e.g., cloud platforms, payment processors, analytics tools)

• With regulators or government authorities as required by law

All service providers are bound by confidentiality obligations and data protection standards.

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5. Data Security

We follow industry-standard security practices, including:

• SSL encryption

• Secure server infrastructure

• Limited access controls

• Regular security audits and system monitoring

However, no system is fully immune to threats. We cannot guarantee absolute data security.

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6. Your Rights

You may at any time:

• Access your personal data

• Request corrections or updates

• Withdraw consent for specific processing activities (subject to legal and regulatory constraints)

• Request deletion (if not restricted by compliance obligations)

To exercise these rights, contact us at talk@turtlefinance.in.

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7. Confidentiality of Communications

All communication between you and Turtle Finance (including emails, phone calls, and documents) is intended to be confidential. If you receive information in error, please delete it and notify us. We do not guarantee that such communications are free from errors, viruses, or third-party interception.

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8. Retention of Information

We retain personal data only as long as required to:

• Provide our services

• Comply with SEBI, tax, and KYC requirements

• Resolve legal or regulatory matters

When no longer needed, we securely delete or anonymize the information.

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9. Cookies and Analytics

We use cookies and third-party tools like Google Analytics to track usage patterns and improve our services. You can manage cookies via your browser settings. Disabling them may affect some website features.​

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10. Use of Artificial Intelligence
We use AI tools internally to support our advisory operations. Specifically, AI is used to:

• Summarise client call transcripts. These summaries are shared with the client and the assigned advisor as a record of the conversation.

• Generate pre-call research briefs to help advisors prepare for client conversations.

• Support internal productivity tasks such as drafting, research, and documentation.

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How we protect your data when using AI:
Before any data is processed by an AI tool, personally identifiable information (PII) such as your name, PAN, contact details, and financial identifiers is removed or anonymised. AI tools do not receive data that can be traced back to you as an individual.
AI is not used to generate financial advice or investment recommendations. All advice comes from qualified, SEBI-registered professionals. AI-generated outputs are reviewed by a human advisor before being acted upon or shared.
We do not disclose the names of specific AI vendors we work with. All AI tools used by us are bound by confidentiality and data processing obligations consistent with this Privacy Policy.

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11. Principle Officer

In accordance with applicable laws, our Principal Officer is:

Name: Mukund Lahoty

Email: talk@turtlefinance.in

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

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12. Changes to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Significant updates will be communicated via email if you are an active user. Continued use of our services constitutes your acceptance of the revised policy.

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© 2025 Peace Valley Ventures Private Limited. All rights reserved.

 

Disclaimer: This policy is intended for informational purposes and does not constitute legal advice.